Shipping & Returns
At Aura Haven, we believe the delivery of a gift should be as seamless as the selection itself. Our policies are designed to ensure your curated treasures arrive with the elegance they deserve.
Shipping Methods
Standard Boutique Delivery
Complimentary on all orders above ₹5,000.
Priority Concierge Shipping
Expedited handling for urgent gifting needs.
Same-Day Atelier Pickup
Available at our flagship Delhi showroom.
Delivery Timelines (Pan India)
2 - 4 Business Days
5 - 7 Business Days
7 - 10 Business Days
Up to 12 Business Days
Return Eligibility
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Requests must be initiated within 7 days of receipt.
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Items must be in original, unused condition with all tags and protective packaging intact.
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Personalized or bespoke items are non-returnable.
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Hygiene-sensitive items (earrings, fragrances) cannot be returned once opened.
Refund Process
Initiate Request
Log into your profile or contact our concierge with your order number.
Quality Audit
Once received at our warehouse, items undergo a 48-hour inspection.
Reimbursement
Approved refunds are processed back to the original payment method within 5-7 business days.
Need further assistance?
Our dedicated concierge team is available to help you with any questions regarding your shipment or return.